When a fintech holds your money, getting answers shouldn't be this hard.

“Please be careful with your money at Relay Financial Fintech. They will freeze your account for no good reason, offer no explanation, and it will take many months, or worse, you may never get your money back at all.”

“This bank is running a racket. They partner with fintechs but don't want large depositors at all. They will freeze your account and then hold your money for investments, etc. They have an automated systems that freeze your account if you get a large depositors and then hold it for months. Don't bank here if you are actually making money!!”

“Same experience as others. The relationship to Relay is troubling. Relay has put our funds on hold. I have also stated laws and regulations. No action to release funds. Let's get together and file suit!”

“They shut down one of my accounts (real estate management), never asked questions, never answered any — just shut it down and would not let me ask any questions, appeal, and stopped responding, ghosted. It's months later and THEY STILL HAVE MY MONEY — refuse to answer any emails about why they have not distributed the thousands of $$ that were in my account when they emptied it. I think something pretty bad is going on over there”

“HORRIFIC. Frozen account with zero responses. Their CEO can write as many articles as he wants, this is simply not an acceptable way to do business. DO NOT bank with these guys for any reason”

“They locked my account with $5700 and will not give me access even though I have provided all the information they have requested and are now ignoring me. This is reprehensible! My rent can't be paid and my bills are piling up. This is an emergency.”

“I am dealing with this same thing right now for $2000. They asked me for proof that the company issuing the check was real by providing them with signed contracts as well as contact information for the person that signed the check. I sent them the signed contract and told them to reach out to the financial officer of the company and provided the name and email address but they said it must be the person that signed the check, which is the CEO. I refused to give them the CEO’s contact information after which they told me they can no longer do business with me and that my client needs to put a stop payment on the check. Well, the check was already paid out so my client cannot put a stop payment on it! They have essentially stolen $2000 from me at this point. I am trying to reach out to Thread Bank right now but I don’t forsee that helping much, if at all. Nothing like running a scam and getting away with it.”

“Hey, how long have they been holding your funds? Have you even received it yet? They've been holding mine for almost half a year now. CS said there's been a delay due to an investigation involving the other party, Thread.”

“So not liking the process, I decided I would request my money to be returned, and would use a different bank for my LLC checking account. I responded to their email with this request. They responded by closing my account, and putting my money on a 45 day hold, after which they would send me a check that would take an additional 8 - 10 days to arrive. So that's 2 months of freezing my money ($2000).”

“Same, 20k by me, have you solved it?”

“They locked my account with $$$ and will not give me access even though I have provided all the information they have requested and are now ignoring me. This is reprehensible! They keep telling me with a Philippines call center they are saying continue to say the compliance team will contact me back so far the customer service is non existent is below par needs a lot of work. Also before freezing an account they need to notify the account holder which was not done. But yet continued to allow payments to be processed by my clients. So I am at the mercy of a compliance officer who may not even understand ENGLISH anyways I will report back for now my suggestions is not to use RELAY I would go to a normal financial or a reputable financial institution.”

“Account has been frozen for 4 days. Takes 50 min for the customer support line to be answered. Chat support unhelpful. I was unable to complete an important transaction due to the delay…”

“I have approximately $1,220 of my company's funds remaining after Relay closed my account. I am outside the U.S. and cannot practically receive or cash a physical check. I repeatedly requested an electronic transfer to another verified business account, but Relay refuses…”

“Horrible service with no transparency or recourse for understanding what is happening with your money. Avoid RelayFi and Thread bank especially if you're a real estate company.”

“@bankwithrelay Such a disgusting bank. I created this bank as I'm trying to start a new business. I deposited a check and now my account is frozen. I waited 2-3 weeks and I'm already missing payments. I contacted them probably 8-10 times and they don't give me a proper answer.”

“Lesson learned as a freelancer: this has been the worst banking experience I’ve had. Months of emails trying to recover my business’s funds. A check was already issued, yet I’m back at square one. Is Relay returning my money or keeping it?”

“Same experience as others they just frozed $17,000 of my money a couple days ago and I don't know if i will gained access to it back, all my transactions has been legit as I run a trucking company but seems like a real scam and I'm devastated that my money is gone”

“This company refused to release my check that is owed to me after account closure. They have went back-and-forth with you regarding pending transactions.”

“@bankwithrelay has frozen my bank account for 16 days over an address they already verified. I've uploaded my ID, but their 'Compliance' is ghosting me. I can't pay rent or buy groceries because they're holding my money hostage. Is this how you treat small businesses?”

“OMG. They are connected with RelayFi and when there is an issue, they refuse to communicate on any level and via any method. Don't even try to get customer service of any kind. It's a joke. Federal claims filed against them”

“ZERO stars. I was excited to use relay and do the profit first method. Literally the day after opening my account and transferring money from my business software they decided to close my account and do a compliance review which is holding my money for up to 60 days. Over $18,000 they're "holding." If you own a legitimate business, bank elsewhere”

“I want to warn other entrepreneurs who are looking for a business bank with good customer service. Stay far away from Relay Financial. THEY ARE HOLDING MY MONEY WITH NO REASON OR HELP”

“I just had relay freeze my business account with $70,000 of my working capital. I have no way to pay my employees tomorrow. Has anyone been able to resolve this issue with relay or thread bank?”

“RELAY IS A SCAM. I opened two separate business accounts with Relay, and the experience has been extremely frustrating from the beginning. Relay repeatedly requested excessive documentation for routine deposits—requirements I have never encountered with any other bank. After depositing money into one account, I was unable to access the funds or have them promptly returned to the originating bank. I have also experienced technical issues preventing me from transferring money out of my other Relay account. Despite weeks of emails and repeated requests for help, the issues remain unresolved. Responses often take several days, and reaching a person by phone is nearly impossible because wait times are routinely more than an hour. I have repeatedly requested a direct phone call, but no one has contacted me. A business bank should provide reliable access to your money and responsive customer service. Relay has provided neither. This has been one of the worst banking experiences I have ever had, and I cannot recommend Relay to other business owners. DO NOT EVERY USE RELAY FINANCIAL”

“@bankwithrelay hey guys, you've got $27,000 of our funds tied up since October 1st. When can we expect a resolution on this?”

“I opened a Relay business checking account on 2/10/2026, and submitted a check for just under $9000 with mobile deposit on 2/26/2026. I was told funds would be available on 3/6/2026 — which was fine. On the evening of 3/4/2026 I received an email from Relay compliance asking for documents, which I promptly provided. No response from them, so figured everything was good. 3/6/2026 rolls around and my funds aren't available. The transaction is listed as posted, but the funds are frozen. That evening I get an email from another compliance analyst asking questions about my business model. I promptly reply and realize I won't see my funds until Monday 3/9/2026. Each and every day since then, I have emailed and called, asking why my funds still aren't released. To date, they have not responded to a single email, despite me addressing them to four different groups within their organization.”

“On October 29, 2025, I opened two business checking accounts with Relay Financial, a financial services provider, for my small business. After approximately one week of using the accounts, Relay reached out on 11/7/2025 at 5:34 PM ET to notify me that their compliance team was closing my accounts, and that my balances of >$45,000 would be disbursed to me via check "once the investigation process is completed." I reached out to Relay's compliance team three times over the course of a week to request an update on the status of my funds, and have not received a response from them. Upon doing a brief amount of research online, it seems that I am far from the only business owner who they are holding funds from after an account closure, and that in many cases it takes greater than 45 days to recover funds from a closed account.”

“I opened an account with this company and deposited funds into it. Shortly afterward, I decided to withdraw my money after reading numerous negative reviews from other customers who had experienced serious problems. When I attempted to remove my funds, the company abruptly closed my account without any clear explanation. Since then, they have been holding my money for over 180 days and have not provided any valid reason for retaining it.”

“TL;DR: RelayFi is holding $50,000 of my company's money with no clear explanation, no documentation requests, and no timeline for resolution. Account flagged after a legitimate $40,000 domestic wire. $15,000 returned to an investor without informing me. Timeline has changed multiple times. No access to compliance, no transparency. This is a real business account with investor deposits and signed promissory notes. Nothing shady. Just a company trying to operate.”

“Just got my account closed for "compliance reasons"”

“Very disappointing experience with Relay Financial. My account was locked and I was asked to provide documents for verification. I submitted everything they requested, but received no response afterward. I tried contacting support again to get an update, and still received no meaningful response. Having your account locked with no clear communication or timeline is extremely frustrating, especially when you have already provided the requested documents. Customer support and communication need major improvement. Based on my experience, I cannot recommend Relay Financial.”

“I am running a small business. I am going on day 8 with a 15k ACH/Pay by Bank payment being held for ZERO reason and no help being offered by @relayfinancial. How can you expect people to run a business?”

“Omg same with me. I deposited a check from a client for $2700 in May. They froze my account and asked for a list of documents and correspondence with the client. I provided everything — they have the client's information — and they still shut down my account. It took that whole process over 30 days. Then they told me they would release my funds in 45 days. 45 days pass, they said I would have to wait up to 30 days for them to release the funds and another 8-10 business days to receive the check. I still haven't received anything and they have stopped responding to my emails”

“Why is my wire transfer being held up? [N2DJW6-G47MN] Im facing business disruption here. Please Help...”

“I also have the same problem with over $28,000 taken hostage by Relay. Have you solved it?”

“I opened a Relay account about a month ago. After using it for normal business activity like receiving money, moving money, and making transactions, I suddenly got asked for business verification documents. I submitted everything they asked for. After that, they told me the review failed and that my account would be closed. They are now holding more than $15,000 of my business funds. They have not given me a clear explanation beyond saying that their compliance team is reviewing and investigating the account.”

“I've had 3+ accounts with you for multiple years now and just received notice that you were closing the accounts. 10 days. 10 days to change literally every payment, automatic withdrawals, subscriptions…basically my entire financial life.”

“I opened a Relay account for my US LLC, was approved without issue, and days after my first deposit (~$4,200), Relay closed the account. They gave only a generic compliance explanation and wouldn't clarify the reason or let me provide additional documents.”

“@bankwithrelay A wire transfer we did around 51 days has been on hold by currencycloud even after providing all details and requesting updates multiple times. Are you and your partner #scamming your customers? All I have heard from support team is that they will update us soon”

“I started banking with Relay bank in August 2025 just to have my account frozen on September 24th, 2025. Relay Bank is holding close to $15,000 of my money and they do not provide any updates. It's been over a month and I have provided every document they requested and still no answers. They are destroying my business and do not care. Their customer service cannot get in contact with the department that handles these issues and all they say is they will send them an email. This is the worst experience ever!! I need my money to run my business!!”

“Relay has not returned my money after more than 70 days. Relay closed my business account on July 2, 2026. In writing, the company stated that its investigation could take up to 45 days and that my remaining balance would then be mailed by check. More than 70 days have now passed. I have received no check, no release date, and no substantive explanation. Relay later claimed the period meant 45 business days, even though the original notice simply said 45 days. That extended period has also expired. Despite repeated contact, I continue to receive generic responses while my company's funds remain inaccessible. I am requesting the immediate release of my balance and escalation to Relay's compliance team and Thread Bank. Ticket #1247963 remains unresolved”